SHIPPING AND DELIVERY
All orders will be processed within the next working day after payment has been received.
SINGAPORE
Doorstep delivery to Singapore via NinjaVan
Shipping would take about 3 working days to arrive at your doorstep.
A tracking number will be provided for all orders. In the event that there is no one to collect the parcel upon delivery, NinjaVan will contact you via mobile and you may leave (i) schedule redelivery or (ii) instruct them to place parcel at a specific location.
MALAYSIA
Doorstep delivery to Malaysia via Singpost Registered Mail
Shipping typically takes 5-10 working days for items to arrive.
In the event that there is no one to collect the parcel upon delivery, the parcel will be moved to the nearest post office for collection. Please contact your nearest post office in this event.
Malaysia Shipping rates: S$4.50 (~MYR 13) for orders below S$50 (~MYR 150)
FREE SHIPPING (via Courier) on orders above S$50 (~MYR 150)
For faster delivery (1-4 working days), courier services are available for a flat fee of SG$7 (~MYR 21). A tracking number will be provided for this service.
REST OF THE WORLD
Flat rate of SGD $8 (USD $6) within 3-10 business days. As we offer the most affordable shipping options to our international customers, we do not offer trackable international shipping.
NOTE: CUSTOM & IMPORT TAXES
Custom and Import taxes are not included in our prices. Depending not the destination country, customs clearance may cause delays in final delivery. We cannot waive or refund these fees as they are dependant on your local regulation and are taxed on a national level. You may wish to contact your local customs department before ordering to clarify the customs requirements.
PAYMENT METHODS
Credit Card / Debit Card / Paypal
All credit/debit card orders will be processed via Stripe or Paypal.
For Stripe, simply enter your credit details to make a payment.
For Paypal, You will be redirected to the Paypal website when you select this Payment Mode.
For Paypal, You will be redirected to the Paypal website when you select this Payment Mode.
Paypal account is not required.
EXCHANGES & RETURNS
We do not accept any returns or exchanges for hygienic reasons.
For any other inquiries, please email us at hello@kubybeauty.com